Customer Care Representative

J-Tec Material Handling is part of the Katoen Natie group. Katoen Natie is a global logistics and applied engineering provider. To optimally serve its customers, the organization is decentralized in business units. Each business unit acts independently and offers its clients tailor-made solutions.

J-Tec Material Handling is the process engineering business unit of the group, offering material handling and process engineering solutions to the industry market leaders, in the chemical and food industries all over the world. We build turnkey process installations for our customers. Our company always strives to make a difference in terms of inventiveness, flexibility and performance. We execute both green- and brownfield projects of different sizes with an average implementation time of one to two years.

We are a fast-growing company with an international team of more than 270 employees (and counting). We have offices in Belgium, Spain, Thailand and the US.

Job description

As a Customer Care Representative, you are the primary point of contact for our global customers when it comes to spare parts, J-Tec products, and other after-sales matters related to our installations worldwide. You manage the entire spare parts process — from quotation to delivery — ensuring every request is handled accurately and efficiently. In this role, you work closely with various internal departments to guarantee seamless customer experience and deliver the high-quality service J-Tec is known for.

Tasks:

• You will process and evaluate customer requests received via phone and email, ensuring each inquiry is handled efficiently and professionally. You take care of the entire order process — from order intake to administrative follow-up
• You organize equipment shipments and track deliveries to guarantee timely and accurate execution. You prepare customer invoices and handle stock management from an administrative perspective, keeping all records up to date
• You respond to customer complaints with a solution-oriented mindset and provide clear instructions to the warehouse regarding ongoing deliveries. By communicating important issues internally, you help ensure seamless collaboration across departments
• Throughout all your tasks, you maintain precise administrative records and ensure the correct use of the ERP system. You also oversee the full spare parts order process — from quotation to delivery — providing excellent service and support to our customers.

Your profile

• Bachelor’s degree or relevant experience in an administrative/commercial role
• Strong administrative skills and interest in technical matters
• Experience in spare parts / after-sales is a plus
• Excellent knowledge of MS Office
• Languages: Dutch and English (spoken and written), French and German are a plus
• Ability to work independently and in a team
• Able to set priorities and be result-oriented
• Accurate, flexible, and committed
• Strong communication skills, customer-oriented, and supportive to colleagues
• Initiative-taking and collaborative across departments
• Prioritization and cost/quality efficiency
• Strong administrative capabilities
• Basic knowledge of technical documentation
• Digitally competent and efficient in required software

We offer

• A long-term employment with emphasis on personal development
• The chance to work with a team of experienced and highly motivated colleagues
• Nice working environment where we organize frequently afterwork drinks and teambuilding activities
• Internal and external training to specialize in our business and support the growth of your skills and knowledge
• An attractive and competitive offer with extra-legal benefits such as meal vouchers (€ 8 day), ecocheques (250€ / year), bicycle lease,…)