Training Manager Travel Retail & Local Market (Europe)

About the job

Join the House of AMOUAGE

Are you ready to shape the future of our people in the iconic House of AMOUAGE? We are looking for an dynamic Training Manager to ensure exceptional learning experience for our teams.

Your Mission

Reporting to the Global Head of Retail Experience, the Training Manager Travel Retail (TR) & Local Market (Europe) oversees maximising retail sales in assigned TR doors and local markets to grow market share, rankings and productivity & is in charge of organising and leading strategic training sessions adapted to the country, the environment of the POS and the audience.

Your Impact

BUSINESS STRATEGY:

• Adapt and deliver training programs and tools to support core products and new product launches, driving key business objectives, marketing initiatives, and strategic business needs.
• Define and adapt the training strategy per POS/Markets to reach collective and individual targets
• Drive and monitor training activity by company-defined KPIs
• Strengthen the AMOUAGE partnership with our distribution channel and partners.
• Interface with key retailers on their specific education guidelines assist in action plan development.
• Monitor and report monthly training activities to the management and communicate competition’s marketing activity
• Interface with key retailers on their specific education guidelines assist in action plan development.

PEOPLE MANAGEMENT:

• Lead, coach & motivate Beauty Consultants by communicating sales objectives and follow-up on their achievement
• Develop the skills and capabilities of Beauty Consultants through performance process review
• Ensure optimum ROI at all times in line with budgets & business needs
• Conduct regular field visits and ensure the development of BCs and markets through regular coaching and appraisals

OPERATIONS:

• Be the training referent for the Beauty Consultants and Distributors on the operations of the POS and ensure operational excellence
• Identify, consolidate & report operational needs or issues on POS (VM, POSM, IT, stock, tools etc) and facilitate their resolution if needed
• Coordinate with the Area Manager to ensure performance at the doors.

RETAILERS :

• Create strong relationship with business partners to ensure collaboration on data sharing, team management and goal alignment
• Identify opportunities for extra space and/or visibility in the store and share them with management for them to negotiate with retailers.
• Acculturate retailers to Amouage values, vision and ambition

TRAINING & COACHING

• Understand and adapt the training to the work environment: size of the airport/market, kind of customers, products sold on the POS…
• Develop the generic staff population in key airports
• Conduct training sessions and Fragrance Atelier within strategic European markets with the support of our local business partners.
• Ensure that grooming standards, sales technics and product knowledge are well respected throughout the region

Your Journey With Us

The AMOUAGE Advantage

Join a House that has been creating luxury fragrance experiences since 1983. At AMOUAGE, you'll be part of a legacy that combines artisanal craftsmanship with modern innovation, bringing extraordinary olfactory experiences to clients worldwide. The House of AMOUAGE, has been on an aggressive growth trajectory within the fast-growing ultra luxury perfumes segment, unlocking tremendous personal and career development opportunities for our team members across multiple locations including Muscat, Dubai, New York, Seoul and Kuala Lumpur. We foresee the incumbent of this role to grow in this opportunity together with AMOUAGE.

Your Expertise

SKILLS & ATTITUDE

• Strong business acumen: passion for retail and transmission
• Strong management background: ability to motivate people with the same objectives with enthusiasm and leadership
• Service-oriented: ability to see every detail and always think about improvements
• Strong communication skills: Ability to communicate well with the shop salesforce. Ability to lead trainings
• Good negotiation skills: ability to convince peers and a variety of stakeholders
• Team Player: ability to share ideas and successes and build effective teams

EXPERIENCE

• 3-5 years of experience in Training & retail management with supervision responsibilities
• Interest for the luxury industry and the travel retail business
• Fluent English + another language would be highly adventageous (French, Spanish, Italian)

The position is based in Brussels, Belgium. Several travels per month are expected.

So, How Far Will You Drive Amouage?