Support Engineer

- 2+ years experience providing onsite support in an enterprise environment.

- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.

- Respond to service desk requests and fulfil them promptly.

- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.

- Log, categorize, and prioritize support requests accurately and efficiently.

- Perform password resets and account unlock procedures.

- Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.

- Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.

- Hardwar Troubleshooting.

- Software Installation & Troubleshooting.

- Strong working knowledge of Windows 11, MAC’s

- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.

- Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.

- Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.

Mandatory Skills:

Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages.

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID: pooja.k@ampstek.com