IT Support Engineer

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We’re looking for a hands‑on L1 End‑User Computing Engineer to deliver fast, professional support for our desktop and device users. This is the front‑line role: you’ll triage incoming requests, resolve common issues on first contact where possible, and escalate more complex incidents with clear documentation. The right person is customer‑focused, technically curious, and comfortable working in a team that keeps our users productive.

Position: IT Support Engineer EUC L1

Location: Tienen, Belgium (Onsite)

Position type: Full-time

Major Responsibilities:

• Provide day‑to‑day technical support for end‑user devices, including desktops, laptops, peripherals, and common software.
• Troubleshoot and diagnose hardware, OS, application, and connectivity issues; aim for first‑time resolution, escalating appropriately when needed.
• Log, update, and close tickets in the IT service management system, following incident and request management processes.
• Inform users of progress, offer workarounds, and maintain professional communication while issues are being resolved
• Assist with device setup, configuration, imaging, and basic asset management; keep accurate records of device status and location.
• Collaborate with other support teams for more complex cases, share knowledge and document solutions for common issues.
• Participate in shift schedules or on‑call rotations as needed, support continuous improvement of support processes and knowledge base.

Required Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field, OR equivalent hands‑on experience in desktop or help‑desk support.
• 0–2 years of practical experience supporting Windows and/or macOS desktops, laptops, and typical business applications.
• Familiarity with common endpoint tools: ticketing systems, remote assistance tools, antivirus/security tools, and basic patch or update workflows.
• Strong communication skills; able to explain technical concepts clearly to non‑technical users.
• Customer‑service mindset, with patience and professionalism under pressure.
• Ability to work in a team, escalate issues appropriately, and follow defined support processes.

Preferred skills and certifications:

• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus.
• Basic knowledge of networking fundamentals, Wi‑Fi, VPNs, and printer support.
• Exposure to mobile device support, endpoint management, or cloud‑based collaboration suites.
• Any experience with scripting or automation for routine support tasks is welcome, though not mandatory.

Success metrics:

• First‑contact resolution rate for L1 tickets.
• Average ticket handling and closure time within agreed service levels.
• User satisfaction or feedback scores from support surveys.
• Accuracy and completeness of ticket documentation and asset records.
• Effective handoffs to L2/L3 teams when escalation is required.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning .
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Apply" button or send your resume to isha.pathak@avasotech.com