Quality Assurance Manager

Key Responsibilities

Portfolio, Programme and Project Support

• Provide administrative support to project boards, project assurance teams and quality review meetings
• Use recommended portfolio, programme and project control tools for planning, scheduling and tracking
• Set up and maintain project documentation
• Prepare, compile and distribute reports
• Provide guidance on project management methods, tools, processes and best practices

Organisational Capability Developme
nt

• Identify opportunities for improvement in skills, processes and technologies
• Conduct maturity and performance assessments
• Analyse organisational strengths and weaknesses
• Prioritise improvement initiatives and plan their implementation
• Support teams in continuous improvement activiti
  es

IT Transition and Assura
nce

• Contribute to the development of Service Transition strategies, plans and policies
• Provide Transition Planning and Support guidance to programmes and projects
• Ensure transition activities are planned and executed in a timely manner
• Review and update project proposals to include transition planning and support activities
• Support the Senior Transition and Assurance Manager in developing strategies and templates
• Deputise for senior management when requi
  red

Candidate Profile

Education

• Bachelor's degree in a relevant discipline with at least 2 years of post-graduate experience
• Alternatively, a minimum of 6 years of progressive and relevant professional experience may compensate for the absence of a university degree

Experi
ence

• Minimum 2 years of experience in Service Management within a medium to large organisation
• Extensive experience in Service Transition Management across multiple industries
• Proven ability to advise on Service Management and Service Improvement practices
• Strong time management skills and ability to work under pressure
• Experience in risk assessment and corrective action planning
• Excellent written and verbal communication skills, including senior-level report
  ing

Desirable Experience

• Experience working in an international environment, both civilian and/or military
• Knowledge of NATO structures and responsibilities, including ACO and
  ACT

Certifications

• ITIL Certification
• PRINCE2 or equivalent Project Management certification

Key Information

• Location
  : Mons, Belgium
• Equivalent
  Level: NATO Grade G15
• Security Clearance Required
  : NATO Secret