Service Delivery Manager (m/w/d) Application Managem...
Solliciteren
Plaats
LaekenBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-03-04Online to:
2026-05-03EUR 15.00 HOUR
Service Delivery Manager (m/w/d) Application Management Services
Job Description Service Delivery Manager – Digital Applications
About the Role
As a Service Delivery Manager – Digital Applications , you are responsible for ensuring the quality, stability, and continuous improvement of our digital application services. You act as the key link between business stakeholders, IT teams, and external vendors, ensuring that agreed service levels are consistently met or exceeded.
You combine operational excellence with strategic insight and actively contribute to optimizing processes, enhancing customer satisfaction, and driving digital innovation.
Key Responsibilities
End-to-end ownership of service delivery for digital applications
Oversee application management across the full lifecycle (maintenance, enhancements, upgrades, and retirement)
Monitor, manage, and report on SLAs, KPIs, and performance metrics
Lead incident, problem, and change management processes (ITIL-based)
Ensure effective application support and operational stability
Manage internal teams and external vendors to deliver high-quality services
Drive continuous service and process improvements
Ensure risk management and compliance adherence
Prepare and maintain service reports and performance dashboards
Own and manage the service delivery budget for digital applications
Identify cost optimization opportunities without compromising service quality
Core Activities
Organize and lead service review meetings
Working closely with the Application Managers to monitor application availability, performance and reliability.
Coordinate escalations and resolution of major incidents
Manage vendor contracts and service agreements
Proactively identify trends and propose improvement actions
Provide regular service performance reporting to stakeholders
Profile
Minimum of 5 years’ experience in service delivery, application management , or IT operations
Strong knowledge of open-source applications and Agile methodologies
Experience with Java EE environments, Oracle and/or PostgreSQL databases
Hands-on experience with ALM tools including Jira, Confluence, and Bitbucket
Strong understanding of digital application landscapes (cloud, SaaS, APIs, integrations)
Broad ICT knowledge with a solid understanding of system administration fundamentals (Unix/Linux/Windows, middleware, security, networking)
Demonstrated experience in cost management and budget responsibility
ITIL certification (or equivalent knowledge) preferred
Experience with application lifecycle management and governance
Excellent analytical, financial, and communication skills
Results-driven, proactive, and resilient under pressure
Proven experience in stakeholder and vendor management
Fluent in both Dutch and English (written and spoken) – mandatory requirement
Nice to Have
Experience with ServiceNow and/or PeopleSoft
Knowledge of .NET, MS SQL, Drupal
Experience with APIGEE and REST-based integrations
Competencies
Customer-focused mindset
Leadership and decision-making ability
Strong problem-solving skills
Organizational awareness
Process-oriented thinking
Continuous improvement mindset
What We Offer
A challenging and strategic role within a digital-driven organization
Competitive salary and comprehensive benefits package
Hybrid working opportunities ( 2-3 days office or customer location / 2-3 days working from home)
Professional development and training opportunities
A dynamic and collaborative working environment
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