Application Support Agent

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.

Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.

We are seeking an Application Support Agent to join our team in Brussels.

Introduction:

Grant System Support (GSS) service provides L1 support in the “eGrants” domain. “eGrants” consists in the suite of application that are used for the management of present and future EU Funding programmes. They cover different aspects of the management of grants and, especially:

• The submission of proposals

• The evaluation of proposals and the award of grants

• The management of experts that evaluate the proposals

Description of tasks:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.

• Keep end-user informed on request status and progress.

• Participate to meetings with the Commission staff in order to define their needs for the evaluation process.

• Provide training to Commission staff.

• Participate to meetings with the development team.

• Improving documentation/manual for training/shared knowledge.

Knowledge and skills:

• Higher education or equivalent overall experience.

• European level C1 in English is mandatory.

• Have good analytical skills and quickly understand process.

• Be solution oriented as well proactive and reactive to any problem.

• High communication skills and ensure customer satisfaction.

• Ability to work in an international/multicultural environment.

• Strong team player with excellent relationship skills.

• You are stress resistant and are able to impart knowledge at various levels.

Nice to have:

• Any other language is an asset.

• A first successful experience in user support.

• ITIL Foundation Certified.

Other requirements:

• EU Citizenship.

• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?

Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject GSS.ER