ServiceNow Support Engineer (HAM)

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.

Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝 : Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️ : Make a meaningful impact on regional and global challenges.

We are seeking a ServiceNow Support Engineer (HAM) to join our team.

Introduction / Context:

In the context of a project for the European Commission, in Brussels, we need to reinforce the team in charge of the EC Service Management tools based on ServiceNow as a SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies. (ServiceNow Platform including ITSM, HAM, SPM, HR, ... applications).

The ServiceNow Center of Excellence and Innovation (CoE) main services are:

1. Troubleshooting of the current ServiceNow platform solutions in place (mainly ITSM) for Incident, Service Request, Problem, Change, Service Level, Self-service portal and Knowledge management modules.
2. Configuration, Deployment, Administration, System Supervision and monitoring of the solutions.
3. ServiceNow Software updates & Releases deployment. (change/release management)
4. Continuous improvement. (Monitoring, Release testing and deployment…)

Profile:

We are seeking a Support Engineer to take ownership of our ServiceNow Hardware Asset Management (HAM) module. This role requires both someone that can understand the HAM business process and can do technical troubleshooting.

This position requires deep technical knowledge and experience with ServiceNow Hardware Asset Management (HAM) module and ServiceNow platform solutions.

Key Responsibilities:

• Module Maintenance: Provide end-to-end support for the ServiceNow HAM module
• Technical Troubleshooting: Identify and resolve technical bugs, integration errors
• Process Alignment: Bridge the gap between business needs and technical execution
• Data Integrity: Monitor and audit the Asset-CI synchronization to ensure the CMDB remains accurate and reliable.
• Continuous Improvement: Recommend and implement minor enhancements to HAM dashboards, reports, and stockroom triggers.
• Create user documentation, training materials, and knowledge base articles

Required skills:

• ITIL foundation certified (and proven experience with ITIL processes)
• ServiceNow System Administrator Certification (CSA)
• Experience with ITSM and Hardware Assets tooling
• Experience supporting or implementing the ServiceNow HAM Professional module.
• Understanding of ServiceNow Fundamentals (UI actions, business rules, and client scripts).
• Familiarity with hardware discovery tools and how they populate the ServiceNow environment.
• Understanding of the Hardware Asset Lifecycle
• Ability to translate complex business requirements into technical tickets.

Preferred skills:

• Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Knowledge and certifications in ServiceNow products (ITSM, CSM, HRSD, SPM, ...)
• ServiceNow Trainings (Scripting in ServiceNow / Application Development)
• Experience with Web services (Xml/Soap/Rest)

Soft skills:

• Excellent communication and documentation abilities
• Self-motivated with ability to work independently
• Detail-oriented and quality-focused approach
• Ability to prioritize and manage multiple tasks
• Strong analytical and problem-solving capabilities

Required languages:

• The language requirements include oral and written fluency in EN and FR.

Working conditions:

• Work shifts of 8 hours daily basis from Monday to Friday.
• Office located in the centre of Brussels. (Possibility of teleworking)

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?

Apply now to join a vibrant team contributing to technological advancements in European Institutions.