pulliAbility to lead operations team (Infrastructure Application). /liliProject Management - Working with Business and IT (BSM, AO, BAL) Operations team to implement initiatives identified as part of Operations / Delivery Excellence. /liliImplementing best practices for Operations Excellence. /liliSupporting Sales / Solutions team in the RFP (Contract Renewal) process. /liliSupporting Operations team in reducing P1 Incidents. /liliMapping of services with Application Metal Class. /li /ulh3Required skills and knowledge: /h3pMust have: /pulliShould have working experience with Business and IT Operations team. /liliKnowledge and understanding of Application / Infrastructure, ITIL Process. /liliAbility to lead and manage Major Incidents. /liliService Delivery Management / IT Operations. /liliExperience of ITIL processes managing a large team covering both IT Applications and IT Infrastructure. /liliExperience of working in a complex environment with multiple stakeholders including onsite/offshore model. /li /ulh3Good to have: /h3ulliKnowledge on IT Operations (Application Infrastructure Support). /li /ul /p #J-18808-Ljbffr