Helpdesk Backup Services

Mandatory Skills / Requirements

• Valid
  driver's license and car
  .
• Strong
  Windows 10/11
  skills (use, configuration, troubleshooting).
• Proficiency in
  Microsoft Office (2016/O365)
  .
• Basic
  Active Directory / user management
  .
• Understanding of
  TCP/IP, VLANs, POE, Wi-Fi, horizontal cabling, 802.1x
  .
• Basic IT hardware knowledge (PCs, printers, peripherals).
• Familiarity with
  VPN, IT network topology, VM Ware, software virtualization
  .
• Ticket management in a
  Helpdesk tool
  .
• ITIL certification.
• Analytical thinking, autonomy, client orientation, team spirit, solution-oriented mindset.

Nice-to-Have Skills

• Basic knowledge of
  MS Visio, Adobe products
  .
• Basic understanding of
  VOIP, videoconferencing, domotica (meeting rooms), smartphones, GPS
  .
• Experience with
  staging hardware
  (user-oriented).
• Flexible and proactive mindset.