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conversation design


Mandatory Skills / Competences:

  • Proven experience in conversation design, UX writing, or chatbot content design.
  • Strong portfolio of conversational work.
  • Knowledge of conversation flow design, NLU basics (intents/entities), and human–AI interaction principles.
  • Experience in testing and optimizing chatbot conversations using analytics and feedback.
  • Proficiency with design/prototyping tools (Figma, Rasa Studio, Voiceflow, etc.) and content management platforms.

Nice-to-Have Skills / Preferences:

  • Experience in large organizational change management.
  • Ability to support and mentor junior profiles.
  • Experience in developing and implementing best practices and design patterns across chatbot projects

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