Underwriting Manager

Function/Area: Underwriting
Reporting to:
Class Manager

Position Summary
Manages an underwriting team and is accountable for the business results through profitability, business development, analysis and monitoring of a book of business. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination. May have regional, industry segment or company-wide scope of responsibility.

The roles and responsibilities of the Legal Branch Representative can be found in a separate document provided by the HR team.

Key Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Manage the work activities, performance and development of subordinate staff.
• Coach, lead and develop underwriters and participate in the development of underwriting training.
• Make recommendations on underwriting policy and pricing strategy to management.
• Review and manage the application of underwriting policy and pricing for all risks within an assigned book of business.
• Prepare and present operational reports to management.
• Drive regional and branch initiatives and business strategies.
• Lead the process of marketing products and services through various brokers.
• Develop, maintain and cultivate broker relationships to ensure positive and profitable outcomes for the segment and line of business.
• Lead, document, monitor and measure the underwriting team with their broker relationship management.
• Keep current on territory issues and regulations, industry activity and trends. May participate in industry trade groups.
• Comply with all applicable legal and regulatory requirements and ensure that, at a level appropriate to the position, appropriate measures are in place to ensure this compliance. .
• May perform additional duties as agreed.
• Complies with corporate and regulatory responsibilities under the remit of Legal Branch Representative.

Skills, Knowledge & Abilities

• High level of ability to effectively lead, coach and develop underwriting staff.
• Advanced technical expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Advanced analytical and problem solving skills, with the ability to manage and prioritise multiple projects.
• Ability to deal with ambiguous situations and issues.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.

Additional Information
Company Overview
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

Why Choose CNA Hardy?
For us, the customer comes first.
Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:

• Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
• Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
• Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
• Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor's proving our ability to deliver on our commitment should the worst happen.

Treating Customers Fairly

• We deal with our Customers in a professional, open and honest way at all times;
• Designing and delivering products that meet their needs;
• Ensuring that no claims are unreasonably rejected; and
• Aiming to do things right the first time and putting them right if we get them wrong.

CNA Hardy is an equal opportunity employer.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd's and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.