Service Manager

As service manager you are responsible within the service department for efficient service delivery. You ensure the correct execution of the SLA/ M&S contracts for about sixty customers worldwide. Together with the other managers, you report to the service director.

Our growing service department consists of forty employees: customer service employees (level 1,2,3) and service technicians. The service department operates 24/7 and implements a follow-the-sun principle with branch offices in Los Angeles (US) and Brisbane (AU). We also have a number of other service offices around the world. This number will continue to grow in the coming years.

• You are responsible for the operational execution of the service department;

• You organize monthly service review meetings with customers. Here you follow up on customer tickets and implement action plans to maintain customer satisfaction;

• You lead a group of service personnel and technicians;

• You report and work based on KPIs and operational objectives;

• You work 95% from headquarters;

• You travel sporadically to customers to maintain customer relationships;

• You will report to the Service Director.

• You have a higher education (min 3 years bachelor or master).

• You have demonstrable experience in a leadership role within a service or customer-oriented organization, minimum 3 years.

• You have strong analytical skills.

• You are operationally strong, flexible, proactive, hands-on.

• You have a general interest in ICT, technology and engineering.

• You possess excellent communication skills, both internally and externally.

• You have the ability to manage and motivate employees.

• You are fluent in both Dutch and English. Other languages such as Spanish, Portuguese, French or German are a plus.

• You will join a high-tech, growing, challenging and international environment (SME mentality, 220 employees), where you will have opportunities to further develop your competencies

• A contract of indefinite duration with a competitive salary

• A challenging position in a company where entrepreneurship is appreciated

• Company car

• Group insurance

• Hospitalization insurance

• There is free soup and fruit every day

• Company and team events are organized regularly

• Easy access by car and parking is possible

• Possibility of homeworking

• This job as a PDF file