Customer Success Officer

At Cebir, we build innovative psychometric testing solutions that help companies identify and recruit top talent. As we continue to grow and evolve, we’re looking for a curious and motivated Customer Success Officer ready to learn, take ownership, and grow into a key role within our team.

This is a great opportunity to launch your career in a supportive, people-focused role where no two days are the same — and where your work has a real, visible impact.

Your impact

You’ll be the go-to person for our clients — the one who helps everything click.

From onboarding to day-to-day support, you’ll ensure our customers feel confident, heard, and well taken care of. Your job is all about building trust, understanding needs, and making sure every interaction leaves a positive impression.

What you’ll do

• Guide clients through platform usage and best practices, offering training and support where needed
• Configure and tailor our solutions to meet specific client requirements
• Troubleshoot issues and provide clear, helpful guidance
• Build strong relationships and help identify upselling and cross-selling opportunities
• Collaborate closely with Sales, Product and Tech teams to deliver a seamless experience

What we're looking for

• 0–2 years of experience in Customer Success, Support, or a similar client-facing role
• Native Dutch speaker with solid French and English
• A proactive mindset and a knack for solving problems
• Friendly, patient, and genuinely interested in helping others succeed
• A background in psychology is a plus (not required)

Why join Cebir?

• You’ll have real ownership of your work, in direct contact with clients
• You’ll join a tight-knit, collaborative team in a company that’s evolving fast
• You’ll grow your skills across tech, communication, and client management
• You’ll work on projects that directly impact our clients’ success
• Hybrid work setup and brand-new offices in Zaventem

Want to build your career in a meaningful way? Come grow with us.