Account Manager EU

Job Description

About the role

At contexte, an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth . As the main customer point of contact, the AM deeply understands customer needs , builds relevant solutions , and ensures customer satisfaction . They also deal with all related administrative tasks.

The EU AM is part of the EU squad, reporting to the Chief Sales Officer.

Job Role

Account Management:

• Onboard and train new customers transferred from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs and objectives to recommend/ build suitable solutions.
• Provide regular and personalized account monitoring.
• Ensure customer satisfaction and manage expectations throughout projects.
• Address and resolve customer enquiries.

Contract Renewal:

• Identify contract renewal and offer update opportunities.
• Negotiate and finalize contract renewal terms.
• Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers.
• Retrieve purchase orders

Business development:

• Create account maps and customer personas.
• Spot opportunities for cross-selling and up-selling.
• Create and deliver customized sales proposals.
• Participate in (and help organize) in-person events for Brussels-based audience.

Project management:

• Coordinate projects effectively across editorial, product, marketing, and communications teams.
• Ensure projects are delivered on time and within budget.

Analysis and Reporting:

• Assess campaign and project performance.
• Recommend continuous improvements based on customer feedback and observed results.
• Proactively adapt the AM business in France to the specific dynamics of the European market, with a particular focus on Brussels.

Internal Collaboration:

• Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.
• Co-develop the squad’s operational organization in collaboration with the Sales Director and team members.
• Gather and communicate customer feedback to product development teams to improve the company’s offerings.
• Participate actively in internal working groups and company-wide initiatives.

What we’re looking for

Education and Experience:

• Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
• Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement.
• Possessing knowledge of the Brussels PA environment is a real advantage.

Technical Skills:

• Be proficient in CRM tools and Notion. Experience in Sales Force is a plus.