Production Support Engineer

For one of our trusted clients at the European Commission, we are looking for a production support to join their team :

Tasks as production support

• Advanced Incident management. Monitor production systems, logs and alerts.

• Investigate and resolve incidents within SLA.

• Impediments and defects resolution.

• Handle escalations from L1/L2 support for high-priority or unresolved incidents.

• Supporting the integration of different information systems.

• Perform advanced troubleshooting across applications, middleware, databases, and infrastructure layers.

• Develop and deploy hotfixes or workarounds where applicable.

• Problem Management & Root Cause Elimination.

• Lead deep-dive investigations into recurring or high-impact issues.

• Propose and implement code/configuration fixes or improvements.

• Conduct log analysis, memory dumps, and performance profiling.

• Provide technical risk assessments and rollback strategies.

• Monitor production deployments. Hotfixes, minor and major releases.

• Develop scripts, monitoring solutions, and utilities to reduce manual intervention.

• Enhance observability and self-healing mechanisms.

• Conduct system tuning, stress testing, and bottleneck analysis.

• Recommend scaling strategies and infrastructure optimization.

• Document permanent fixes, advanced troubleshooting steps, and technical notes.

• Information transfer to L2/L1. Updates, new functionalities, known issues and workarounds.

• Monitor Jira Dashboards with impediments and defect resolution.

• Ensures proper update of tickets.

• Mentor L1/L2 teams to increase first-time resolution rate.

• Contribute to best practices, standards, and operational guidelines.

• Experience with production support in cloud native applications.

Skills:

• Very good knowledge of L3 production support.

• Proficiency with Relational DBMS. Oracle. PostgresSQL.

• Very good knowledge of interoperability technology (web services, message-oriented middleware, service oriented bus, event architecture).

• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management.

• In depth knowledge of JEE 8 or 7 (at least EJB3, JMS, JPA).

• In depth knowledge of Angular +2 (preferably 18).

• In depth knowledge of automatic testing frameworks (jUnit, TestNG, Protractor).

• Experience with SOA webservers.

• Very good experience working in an agile environment.

• Experience with Oracle database.

• Excellent knowledge of PostgreSQL.

• Experience with Weblogic Server.

• Experience with integration tools like Jenkins, Sonar.