Dutch Customer Specialist in Lisbon

Advance Your Career in Customer Specialist Excellence

Do you enjoy assisting others and turning questions into successful outcomes? We're looking for a customer-focused professional to join a collaborative and fast-paced team. If you approach challenges with empathy, strong communication skills, and professionalism, this role could be the right next step for you.

Role Overview:

As a Customer Specialist, you will act as the primary contact for users, offering support via email, chat, phone, and social media. From account access and billing inquiries to technical troubleshooting, your objective will be to ensure a seamless, efficient, and high-quality experience from the first interaction through final resolution.

Key Responsibilities:

• Deliver timely and professional support across various communication platforms

• Assist users with account setup, password recovery, billing matters, and identity verification

• Diagnose and resolve technical issues while keeping customers updated on progress

• Maintain a polite, solution-driven tone in every interaction

• Accurately log and manage cases in line with internal guidelines

• Collaborate with internal teams to improve workflows and service efficiency

• Share insights and suggestions to enhance customer satisfaction and overall support quality

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect