Product Owner

For an international client of Dark Light, we are currently looking for a Product Owner with knowledge of Salesforce.

As Product Owner, you are the central point of contact for all business units regarding the CRM and marketing automation platforms (e.g. Salesforce / HubSpot). You manage change requests, ensure international system consistency, and coordinate collaboration between internal stakeholders and external partners. You handle minor system updates hands-on, while larger changes are coordinated through clear documentation and external implementation. You also maintain a high-level overview of integrations with BI/reporting and data platforms (e.g. Power BI / data warehouse).

Key Responsibilities

• Serve as the single point of contact for CRM & marketing automation across all countries and business units.
• Intake, prioritize, and align change requests; implement minor configuration changes independently.
• Document, specify, and coordinate the implementation of larger changes with external partners.
• Safeguard data quality, process consistency, and compliance.
• Stimulate user adoption: provide training, implement best practices, and monitor system usage and performance.
• Identify opportunities for improvement and manage a continuous development roadmap.

Profile

• Proven experience as Product Owner or System Administrator in CRM and marketing automation (e.g. Salesforce, HubSpot or similar).
• Strong stakeholder management, documentation, and coordination skills across multiple business units or international teams.
• Good understanding of CRM/marketing automation, integrations, and reporting (e.g. BI tools, data warehouses) is a plus.
• Clear and effective communicator; fluent in English (additional languages are an asset).

What We Offer

• A dynamic and international work environment with impact across multiple regions.
• The opportunity to shape and optimize the global CRM & marketing automation landscape.
• Collaboration with motivated colleagues and top-tier external partners.