Customer Manager - Dutch speaking

EMAsphere is a software company providing a cloud-based performance management platform. We help decision-makers manage their business with confidence through a clear view of their financial and operational data. 

EMAsphere employs over 60 people and has offices in Louvain-La-Neuve, Ghent and Paris.

For more information, please visit our website

As Customer Manager you will be part of the Services & Support team for Belgium 

Your main tasks will be as follows:

• Implementing our cloud solution for our customers: you will assess the customer's current situation; analyse and understand their needs. You will find innovative solutions and suggest improvements using EMAsphere.
• Train and support our customers: you train our customers to become EMAsphere champions. You will prepare and update training materials and documentation. You provide the necessary support when required.
• Support and guide our sales team and partners: you support them in the sales process through product positioning, key benefits and presentations to customers and prospects.
• Participate in product definition: you work with the development team on new ideas based on your experience of the sector and your contacts with customers and prospects.

• Education: holder of a bachelor's or master's degree with a specialisation in finance, accounting or management reporting.
• Experience: at least 3 years' experience in implementing financial software or in accounting management (reporting, budgeting, financial analysis, etc.). 
• Languages: You are fluent in Dutch and English.
• Skills: You have strong communication, writing and problem-solving skills (detecting, solving, optimising). You have strong analytical and logical reasoning skills. You are a real learner and have common sense!
• Attitude: You are customer-oriented. Teamwork is in your DNA, but you're also capable of working independently. You're a fun and dynamic colleague.
• Interest: You have a keen interest in technology.

• Join a team that's as exceptional as you are. Be part of a fun and dynamic team, led by experienced entrepreneurs.
• Attractive remuneration. An attractive salary package for a full-time position with a wide range of benefits, such as luncheon vouchers, hospital/group insurance, home-working allowance, 13th month, 6 extra days holiday, etc.
• Acquire solid skills and expertise. The opportunity to rapidly acquire new skills and expertise, as well as career development opportunities in a fast-growing company with international ambitions.
• Feeling good at work. Happy hours, staff events, family days, fruit Mondays, self-help programmes, etc. We do our best to make EMAsphere a pleasant place to work. We also have an events committee waiting for you!
• Enjoy working in a great place. A dynamic and flexible workplace with room for open communication and 2 homeworking days a week.

This position requires travel to customer sites.

Are you interested? Send your CV to jobs@emasphere.com and we'll be in touch soon!