ServiceNow Functional Architect

📢 Hiring: Senior ServiceNow Technical Consultant (CSM Focused) – Brussels, Hybrid

We are currently seeking a Senior Technical ServiceNow Consultant with deep expertise in Customer Service Management (CSM) for a critical government project based in Brussels. You’ll play a leading role in the migration and consolidation of two ServiceNow environments.

This is a highly visible role where you’ll support the Analysis & Design phase, co-lead workshops, contribute to technical design, and help steer the technical delivery alongside a Senior Business Analyst and Architect.

🔧 Key Focus Areas:

• Customer Service Management (CSM) – most critical requirement
• ITSM – Incident Management, Interactions, Archive
• Knowledge Management – migration of knowledge base using out-of-the-box KM processes
• Data segregation & integrations between environments

✅ Requirements:

• Strong hands-on experience with ServiceNow, especially in CSM
• Proven track record in technical consulting and solution design
• Comfortable working with business stakeholders during workshops and design sessions
• Fluent in Dutch (required for government engagement)
• Onsite presence 1-2 days/week in Brussels
• Available to start ASAP

📆 Contract Overview:

• Initial 6-month contract with definite extensions
• Single-stage interview process
• Quick onboarding