Service Designer

We're looking for a
Service Designer
to join one of our clients' teams.

What are your responsibilities?

• Lead discovery and service design projects
  from insight to delivery.
• Facilitate
  workshops
  to align stakeholders around value propositions, service blueprints, and strategic outcomes.
• Translate
  customer insights and business requirements
  into structured, actionable service flows.
• Map and optimize cross-channel service journeys
  , ensuring consistency across digital and human touchpoints.
• Identify
  systemic challenges and business opportunities
  across teams and functions.
• Collaborate with
  UX, Product, Tech, and Data teams
  to ensure feasibility and alignment.
• Support
  business case development
  and define MVPs for implementation.

What are we looking for?

• 5+ years of experience
  in service design, business design, or strategic design roles.
• Proven track record designing services for
  enterprise platforms, B2B, or public sector ecosystems
  .
• Strong
  facilitation, storytelling, and stakeholder management
  skills.
• Expertise in
  service design methodologies
  (Double Diamond, blueprints, journey mapping, MVP framing).
• Proficient with Miro, Mural, FigJam,
  or similar collaboration tools.
• Analytical and conceptual thinker, able to connect
  business models with user needs
  .
• Fluent in
  French or Dutch
  , with
  good English
  communication skills.