IT care Agent, Fednot | VINDAZO in België

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Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-05

Online to:

2026-05-04
EUR 20.00 HOUR

IT care Agent

Fednot
België
11 uren geleden

ph3Overview /h3 pFednot supports notaries and their collaborators by providing secure, reliable and future-oriented IT services. Together with colleagues from IT Care, Network, Windows, Facilities and Service Management teams, you will actively contribute to building the workplace of the future. /p pIf technical challenges, user questions and continuous improvement motivate you, then this opportunity is for you. /p h3IT Care Agent /h3 pAs an bIT Care Agent /b, you are a key point of contact for internal end-users. You ensure the smooth functioning of workplaces by providing high-quality support, combining strong technical skills with a highly customer-oriented mindset. /p pWithout this role, end-users would lack responsive, human-centered IT support, incidents would remain unresolved longer, user satisfaction would decrease, and the quality and continuity of daily IT services would be at risk. /p h3What you will do /h3 ul liBe the first point of contact for colleagues, helping them every day with their IT workplace (PCs, mobile devices, meeting rooms). /li liCombine hands-on technical support with real human interaction, including on-site support when needed. /li liWork with modern IT tools and environments (Office 365, VoIP,…) and grow your technical expertise step by step. /li liPlay an active role in keeping IT services reliable by properly handling, prioritizing and following up on incidents and requests. /li liContribute to a shared knowledge base and documentation, making life easier for users and colleagues alike. /li liGain a broader view of IT operations by collaborating closely with other IT teams and external partners. /li liShare your knowledge through informal trainings and a teaching, supportive approach. /li liBe encouraged to suggest improvements, automate where possible and help shape a better user experience. /li liBachelor’s degree in an IT-related field, or equivalent experience; /li li2–3 years of experience in a bSupport / Service Desk /b role; /li liProven knowledge of : MS Windows, Office 365 (administration, e.g. shared mailboxes), Windows OS, Mobile devices (iOS, Android) Active Directory / Entra / ITIL / Exchange Online is a plus and experience with VoIP systems/meeting room technologies is an asset. /li liPreferably fluent in bDutch /b, with a good knowledge of bFrench and English /b; /li liStrong customer orientation and service mindset; /li liDynamic, proactive and comfortable with direct contact with end-users; /li liAble to translate technical issues into clear, user-friendly language; /li liCurious and motivated to gain, over time, a global view of IT operations; /li liTeam player who enjoys collaborating in a human-sized, supportive environment. /li /ul h3We offer /h3 ul liA people-oriented IT role with frequent interaction across Fednot and related institutions. /li liA friendly, supportive team with a true team spirit; /li liReal autonomy for technically skilled profiles, with room to propose automation and improvements; /li liTechnical mentoring to help you learn and grow and a healthy work-life balance. /li /ul h3Where to find us? /h3 pWe’re located right in the center of Brussels. The Metro Station is right by the corner and the Central Train Station is just two blocks away. /p h3Where are you going to work? /h3 pHybrid: In the office (80%) Homeworking (20%). /p h3Interested in this opportunity? /h3 pThen we warmly invite you to join Fednot as an bIT Care Agent /b and help shape a reliable, human-centered and future-proof digital workplace. /p pbPrivacy note: /b If you apply with us, your CV and motivation letter, which include identification details, details related to the profession and academic curriculum, will be kept in our database for 3 years for reasons of justified interest (e.g. contacting us for a new job). These data will not be exchanged with third parties, unless there is a legal obligation to do so. You can always exercise all rights included in the GDPR in particular, right to access and information, right to data erasure, right to limitation of processing, right to rectification, right to objection and right to lodge a complaint with the supervising authority, by contacting We ensure that all your personal data are treated in accordance with the applicable privacy legislation. /p /p #J-18808-Ljbffr

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