Business Analyst

Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design and development, from system integration of leading vendor software solutions right up to application management, supporting clients step by step along their digital transformation journey. Fincons is a multinational with over 2,600 people and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a Family Company where the founders play a strategic role with commitment and passion, grounding the company in the same principles of a united and caring family.

We firmly believe in the value of cooperation and in the contribution that every idea and intuition can bring. We believe that everyone’s effort can make a difference. Transforming knowledge into a strategic resource is our company mission, and we pursue it with the help of our most strategic asset: our people.

Fincons is looking for a Business Analyst

TASKS

-Analysis of Business requirements.

-Documentation of Business requirements.

-Business model analysis.

-Business process analysis.

-Business processes modelling.

-Functional requirements and business cases analysis.

-Risk analysis.

-Assistance in Business cases, Vision documents, Project Charters and Security Plans.

-2nd line support analysis, tracking and monitoring of business workflow application problems and impediments up to their resolution

-Analysis and redaction of detailed problem descriptions and reports as meaningful input for upstream support teams

-Resolution Time Analysis (SLA related) - Investigate why certain tickets take longer to resolve, identifying contributing factors such as resource bottlenecks, communication gaps, or escalation delays.

-Quality Monitoring & Assessment

-Service Improvement Initiatives

-Collaboration with stakeholders

-Implementation & Change Ownership

-Reporting & Communication

REQUIREMENTS

-Good knowledge of specific support tools or techniques and documentation writing in the context of the analysis and resolution of business workflow application problems and impediments (3+ years)

-Good knowledge of information systems matters.

-Good knowledge of large organisation administrative business processes.

-Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.).

-Good knowledge of BPMN or UML or other with equivalent value.

-Good knowledge of Wiki and collaborative sites

English (B2) required

Office: Brussels

modality of work: hybrid – 2 days per week on-site

Our personnel search is addressed to candidates of all genders.

The data will be processed and stored exclusively for the purposes of this or future selections, in compliance with the Federal Data Protection Law (LPD) and guaranteeing the rights referred to in art. 13 Legislative Decree 196/03 and EU regulation 679/2016 (GDPR)