Business Support Manager I

Logistics at full potential
For our dynamic site in the port of Antwerp, we are looking for a proactive Business Support Manager. In this role, you'll be the link between our customers, customer service, GXO operations, and internal teams.

You ensure that processes and systems run smoothly and set up improvement projects to continuously optimize our services.

Your role as a Business Support Manager
:

• You will be the central point of contact for our customers, Customer Service Officers and GXO Operations regarding systems and processes
• You will support a team of 6 Customer Service Officers and ensure a motivating working atmosphere
• Solve operational issues, perform root cause analyses and implement sustainable solutions
• Initiate and lead continuous improvement initiatives to structurally improve processes
• Monitor, send and report your KPIs
• Coordinate your customs formalities (import/export) and optimize our WMS system
• Manage your projects with multidisciplinary teams (IT, Operations, Business)
• You make daily operational decisions in consultation with the Site Manager and Warehouse & Transport Manager.

What You Need To Succeed At GXO

• A Bachelor's or master's degree in Logistics, Supply Chain Management or an equivalent field
• Fluent Dutch, both orally and in writing; Good knowledge of English is a plus
• A proactive, hands-on working style and the ability to support teams effectively
• Self-starting ability: you take initiative and work independently to achieve goals
• Excellent communication skills and the talent to strengthen relationships, both internally and externally
• Experience with WMS systems and process optimization is a plus; affinity with IT is essential
• Basic knowledge or practical experience with customs processes is a plus

We offer you.

• A challenging management position in a leading company in the port of Antwerp
• Competitive salary with attractive fringe benefits
• A close-knit team and informal corporate culture with regular team activities
• Space to really shape your leadership and improvement projects

Unlock the potential of your future
Your work environment
Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?
Watch the video below or visit our website

In short, this is the next place you want to work
For more information you can contact Debbie Haywood he can be reached via

Interested?
Apply via the button and leave your recent CV

Acquisition as a result of this vacancy is not appreciated.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.