Specialist Services Administrator, Godiva Chocolatier

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Plaats

Bruxelles
1000
Brussel
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-22

Online to:

2026-04-23
EUR 20.00 HOUR

Specialist Services Administrator

Why join our team? Godiva is part of pladis, home to iconic brands such as Godiva, McVitie’s and Ülker. As a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring exceptional service and seamless order-to-delivery processes. You will manage customer queries, resolve issues efficiently, and collaborate with internal teams to uphold service excellence and strengthen customer relationships. Order Management ~ Customer Support Respond promptly to customer or sales team enquiries via phone, email, and digital platforms, providing clear and professional communication. Liaise with logistics, planning, and finance teams to address customer needs and resolve operational challenges. Data Accuracy Maintain up-to-date records in ERP systems, ensuring integrity of customer and order data. Track service KPIs, identify trends, and propose improvements to enhance customer experience. Ensure adherence to company policies, quality standards, and regulatory requirements in all customer interactions. Minimum 5 years’ experience in customer service or order management, preferably in FMCG or B2B environments. Excellent communication skills in English; knowledge of French or Dutch is an advantage. Ability to work under pressure and manage multiple priorities effectively. Proficiency in JDE ERP and advanced Excel. Builds strong relationships with internal teams and external customers to deliver seamless service. Takes responsibility for resolving customer issues and ensuring service excellence. Analyses root causes of service failures and implements corrective actions. This role offers the opportunity to make a tangible impact on forecast accuracy and operational efficiency while working closely with passionate teams in a dynamic environment.

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