Desktop Support Technician

HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in Belgium

Fluent in French, Dutch and English

Job Summary:

The Onsite IT Support Technician will provide technical assistance and support to end-users, resolving hardware, software, and network issues in a timely and efficient manner. This role requires excellent problem-solving skills, strong technical knowledge, and the ability to work independently at client locations.

Expected qualification and critical experiences –

• Provide onsite technical support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
• Diagnose and resolve technical issues in a timely manner.
• Perform routine maintenance and system updates.
• Set up and maintain user accounts and permissions.
• Collaborate with remote support teams to escalate and resolve complex issues.
• Maintain accurate documentation of service requests, resolutions, and equipment inventory.
• Provide user training and guidance on IT systems and applications.
• Ensure adherence to company IT policies and security protocols.
• Assist in IT projects such as system upgrades, deployments, and migrations.

Mandatory Skills and Certification:

• Proven experience in IT support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
• Experience with Active Directory, Office 365, and remote desktop tools.
• Excellent troubleshooting and problem-solving skills.

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com