Key Account & Customer Success Manager

Idealis Consulting is a team that designs, develops, integrates and supports your ODOO solutions in order to make our customers more productive, responsive and profitable.

Your responsabilities:

Strategic Client Management

• Build and maintain trusted relationships with C-level executives (CEO,CFO, Directors,..) aligning solutions with their strategis objectives
• Understand client challenges, identify opportunities for added value, and contribue to long-term client loyalty and growth
• Ensure regular client engagement, anticipate needs, monitor satisfaction, and adapt strategies accordingly
• Handle complex or sensitive situations with diplomacy and assertiveness

Project Management

• Collaborate with internal Delivery & Services teams to ensure timely, on-budget project execution aligned with client expectations.
• Coordinate with technical and clients teams to ensure project coherence, planning, accuracy, and proactive risk mitigation
• Ensure smooth transitions between project phases and act as the SPOC for high-risk or strategic projects

Business Development

• Identify and pursue new business opportunities, upsell services, and support strategic client negotiations
• Participate in contract renewals and client discussions with a focus on long-term value creation

Your profile

• Bachelor/Master studies in a related area (Commercial Engineer, Economics, Communication, ...)
• At least 3 years of experience in managing key accounts, complex projects, and working with decision-makers at senior levels, preferably in ERP/SaaS environments
• Experience within the ERP sector such as ODOO, SAP or another ERP player
• Familiarity with project management methodologies and the ability to lead or support technical and functional discussions with customers
• Fluent in French and English, knowledge of Dutch is a plus
• Skills : strategic mindset, persuasive and influential, leadership, organized, customer-centric and results-oriented, adaptability and team spirit