Application Support Analyst

Requirements

What do you need to succeed in this position?

• University degree in IT combined with relevant IT professional experience of 11 years;
• Good knowledge of specific support tools or techniques and documentation writing in the context of the analysis and resolution of business workflow application problems and impediments;
• Proven knowledge in end-user assistance and/or support of information systems, especially in the context of the analysis and resolution of business workflow application problems and impediments;
• Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams);
• Good knowledge of BPMN or UML or other with equivalent value;
• Good knowledge of Wiki and collaborative sites;
• Knowledge of software development methodologies (e.g. RUP, Agile);
• Experience in using JIRA;
• Very good knowledge of Ms-Office tools;
• Clear and structured writing skills, both for analysis documents and technical documentation as well as good reporting methods;
• Excellent command of the English and French language.

Thank you very much