Microsoft Dynamics Consultant

Job Title: Functional Analyst Microsoft Dynamics CRM

Job Type: Contract/Freelance

Location: Brussels, Belgium

Work Regime: Hybrid 2 Days Onsite in a week

Keywords: Microsoft Dynamics CRM, Microsoft Dynamics 365 and Agile Mindset

What you will be doing

• You are responsible for analysing the needs of internal customers. You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer

• You pass on the validated requirements and prototype to the developers

• You test out the delivered solution and then ask the customer to test and validate it

• In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the scrum principles

• If you have experience as or are interested in a product owner role, we can look at evolving towards this

• If you have extensive experience as an analyst, we can look at helping to coach junior analysts

Secondary Tasks and responsibilities

• Quality assurance

• Write the test scenarios

• Test the final solution as proposed to the end users

• Document the test results

• Solve testing problems and retest

• Constant evolvement conducted in lessons learned after each milestone achieved

• Put in practice the improvement actions and good practices of software development

• Leadership skills compatible with over 5 years of professional experience

• Very good coaching & training skills

Technical profile requirements

• Expert knowledge of Microsoft Dynamics Customer Engagement CRM

• Strong experience with the configuration of Microsoft Dynamics D365 CRM, Sales, Servicing and/or Omnichannel

• Strong experience the main analysis tools: process modelling, user stories, acceptance criteria, etc.

• Good knowledge of methodology: Agile, Object oriented

• Good knowledge of tools: JIRA, SVN

Non-Technical profile requirements

• Accepts personal responsibility for client satisfaction

• Strong tracking, coordination and project planning skills

• Establishes and manages engagement objectives, expectations and quality plan

• Ability to identify and implement process and/or application improvements

• Strong analytical and problem-solving skills

• Must be able to work on multiple simultaneous tasks with limited supervision

• Quick learner, motivated self-starter

• Excellent customer service, interpersonal, communication and team collaboration skills

• Able to follow change management procedures and internal guidelines

• Leadership skills compatible with over 5 years of professional experience

• Very good Coaching & training skills

Language requirements

• Native French or Dutch with a good knowledge of the other language

• Fluent in English

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023