Information Technology Service Management Consultant

ITSM Process manager

Description:

Mission: We are seeking a highly skilled and motivated ITSM Process Manager/Specialist to join the team. The successful candidate will be responsible for the end-to-end management of IT Service Management (ITSM) processes, ensuring they are up-to-date, efficient, and aligned with industry best practices.

Responsibilities:

Process Management: Design, maintain and update ITSM processes to reflect changes in the environment, such as new role introductions, process optimisations and tooling solutions.

Process Improvement: Continuously improve processes to align with ITIL, SIAM, and audit results

Skills and Qualifications:

At least 10-15 years of experience in IT

• Process Modelling: Expertise in ITSM process modelling.

• Project management: Experience with making things done and coordinating stakeholders

• Solid experience in IT

• Solid knowledge of ITIL & SIAM are essential, with certification being an advantage.

2 days per week in the office in Belgium

English language Dutch or French are an advantage