Product Specialist

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

At NuORDER, our Client Services team plays a key role in welcoming and supporting new customers and partners. As a Product Specialist, you'll be at the heart of this process - designing and building customized portals that showcase the best of what NuORDER has to offer.

In this role, you'll help customers unlock the full potential of our platform by understanding their goals, recommending the right configuration, and delivering a portal that's ready to launch. With your product expertise and eye for detail, you'll set the standard for excellent onboarding and provide a world-class experience.

If you enjoy problem-solving, working collaboratively, and thriving in a dynamic environment, this could be a great fit for you

• Gain a strong understanding of B2B eCommerce, wholesale retailing, and merchandising - and explain how NuORDER helps customers apply best practices.
• Work closely with customer success and implementation teams to learn about customer goals and guide the portal build using their data.
• Analyze and refine data in Excel, while helping customers identify and resolve any data issues.
• Become a NuORDER expert and configure the optimal portal setup for each customer.
• Manage multiple onboarding projects at once, ensuring a smooth and timely launch.
  

• Experience: 2+ years in an analytical, customer service, or technology-related role.
• Strong communication skills in English - you'll be interacting with clients by phone, email, and virtual meetings (French is a big plus).
• A genuine love for problem-solving and logical thinking.
• Highly organized, with the ability to prioritize, multitask, and meet deadlines.
• Intermediate to advanced Excel skills - you'll use it daily (bonus if you know formulas).
• Quick to learn and adapt to new software programs.
  

We're a global company, and our benefits vary depending on the country you live in. But here's a brief overview of our global benefits:

• Equity options: We grant equity in the form of Restricted Share Units (RSUs) to our employees. Because this is your company, too. 
• Parental leave: Caring for a new child is an exciting time for all parents. We're committed to being inclusive and to support all new parents regardless of their role, gender, caregiver status, country of residence and family circumstance. 
• Health & wellness credit: Our Health & Wellness credit can be used in numerous ways so that you feel at your best. 
• Career development: We're big on internal moves and new challenges across Lightspeed. 
• Time off to volunteer: Our volunteer program is a global initiative encouraging Lightspeeders to use one day off a year to give back to their communities.
• Health apps: Access to professional or coaching services is available to all employees. 
• And many more, depending on the country you're based in 

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

Please make sure to apply with a CV in English.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.