Account Manager

About Marks

Marks is a brand design and experience agency that is uniquely constructed to enable brands to win in an age of constant change. Fuelled by our dual vantage points – embedded partners and future-forward experts – we build brand momentum to move fast, move forward, and move confidently.

As a full-service agency, our expertise extends across all facets of the branding spectrum: strategy, innovation, design, adaptation, integrated marketing communications. Together, we are 600+ people across 12 studios and 8 countries.

Marks is part of SGS & Co, a brand impact group built with the agility and inventiveness that enables our clients to thrive. Our sister company, SGS, is an integrated packaging and marketing company. Together, we shift brands to impact.

We are currently seeking a hands-on Account Manager to join Marks for a key account for the agency; the client is in the food industry (mainly confectionery), with a global footprint. The Account Manager is responsible for managing client relationships, coordinating projects, and ensuring the successful delivery of branding and design solutions. This role bridges the gap between clients and the agency's creative teams, ensuring projects are completed on time, on budget, and to the highest standard. The ideal candidate is an organized, proactive professional who thrives in a collaborative, fastpaced environment and has a passion for delivering exceptional client experiences.

Key Responsibilities

1. Project Management & Delivery

• Plan, organize, and oversee the execution of projects, ensuring delivery on time, within budget, and to the highest quality standards.
• Develop detailed project plans, schedules, and budgets in collaboration with internal teams and clients.
• Maintain data integrity within project management tools (e.g., Workfront), ensuring accurate reporting and visibility.
• Identify and mitigate risks early, proposing creative and practical solutions to maintain delivery excellence.

2. Client Relationship & Communication

• Serve as the main point of contact for assigned brands throughout the project lifecycle.
• Ensure clear, consistent, and proactive communication regarding project status, timelines, and deliverables.
• Translate client objectives into actionable project plans, aligning creative and production teams accordingly.
• Manage expectations with professionalism and transparency, fostering client trust and long-term satisfaction.

3. Budget Management

• Build and manage project budgets, ensuring alignment with agreed scopes and approved costs.
• Proactively flag potential scope changes, ensuring client approval and proper documentation.

4. Account Growth & Strategic Support

• Identify potential business opportunities, contributing to account growth strategies.
• Partner with senior account leads to develop proposals, presentations, and commercial offers when relevant.
• Act as a bridge between project delivery and strategic development, ensuring consistency between execution and long-term client goals.

5. Team Collaboration

• Coordinate effectively with cross-functional teams including design, production, and client services.
• Facilitate meetings, share updates, and ensure clear alignment on priorities and deliverables.
• Support resource allocation and timeline management, flagging capacity risks when necessary.

Key requirements:

- Previous experience in a Brand or Design/Packaging agency ( at least 2-3 years) in a Client service role

- A degree or equivalent, in Marketing, Advertising, Design or related field

- Able to think both in terms of brand design (design pack), brand activation (promotions/POS/animations) or even brand strategy if required.

- Ability to do project management and juggle many jobs at the same time.

- Ability to build customer relations to establish contacts and gain the trust of contacts within the client's marketing and sales teams.

- Autonomous, self-driven and able to have a proactive approach to business development with an eye/ear for opportunities to develop.

- Being fluent in English and French is imperative. Ideally Dutch/Flemish would be a plus

Other info:

Location: Mechelen, Belgium at client premises

Contract: Full time Permanent

Work arrangement: Hybrid 2-3 working form office

Ideal starting date: Mid-November

Marks is committed to diversity and inclusion, through our ideas, our people, our behaviour and conduct. Marks has a truly inclusive culture at all levels that respects different opinions and points of view, providing everyone with the opportunity to experience connection and sense of belonging