Sales Support Specialist

About Merchery

Merchery is born from the simple observation that corporate gifts and promotional products are most of the time low quality. This billion $ market is shady, and often made of products people throw away after two weeks. Our vision at Merchery is to offer beautiful and carefully sourced products that people actually want. As a rapidly growing company, launched in April 2020, we are looking for new talent to contribute to this transformation.

💡 Join the EU Sales Team as a Sales Support Specialist…

… and seize the opportunity to be at the very heart of client interaction at Merchery. As a Sales Support Specialist, your mission is to provide immediate and effective support to our leads and clients while helping convert opportunities into deals. You’ll guide users through our self-service platform, offer real-time assistance, and collaborate with internal teams to improve client satisfaction and overall conversion.

The EU Sales team is currently composed of two sub-teams: our Sales Executives (6 members) and our Sales Support team (3 members). We’re now looking for the perfect addition to complete the Support team — our next gem!

👉 Responsibilities:

As a Sales Support Specialist, you will play a key role in helping us:

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Generate Sales Qualified Opportunities (SQOs) or guide clients to close deals via self-service.
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to help improve the experience on the website.
• Collaborate with the tech team to eliminate friction points and contribute to a smooth user journey.
• Work closely with the Sales Executives to ensure a seamless lead transmission process.
• Collect and share feedback from clients to help the team continuously improve our offering.

You'll be part of a team that is both reactive and proactive, deeply connected to our users —making a real impact on client experience and company performance.

👀 Could you be the one?

If most of this resonates with you, Merchery would be a perfect match.

• You have a genuine interest in people and a sense of service.
• You are fluent in English – any other language is a plus!
• You are organized, detail-oriented, and capable of managing several tasks at once.
• You’re a great communicator who enjoys being on the front line with clients.
• You are collaborative, team-oriented, and thrive in a fast-paced environment.
• You’re comfortable with tools and platforms (CRM, chat, helpdesk…).
• You’re excited by the idea of improving processes and making things smoother.
• You care about quality, aesthetics, and sustainability – like we do.

☀️ Working with us

Will be fun 🙂

Merchery is growing, and we’re focused on building more than just a business: we want to create a healthy, collaborative, and down-to-earth work environment where people feel valued.

Things are moving fast, but there’s still a lot to build and improve. This comes with responsibilities and the chance to have a meaningful impact — on the way we work, on our clients, and on the direction we’re heading.

We care about well-being, not just in words but in small, concrete ways: team moments, honest communication, and a culture where people can be themselves.

There’s room to learn, take ownership, and help shape what comes next.

Additional information

• Full-time
• Brussels, Belgium
• Ideally starting around mid-August