Freelance Head of Customer Service

• Lead an international export team in full transition
• Drive impact in complex after‑sales & customs ops

About Our Client

This opportunity is with a large organization in the industrial/manufacturing sector, known for its commitment to delivering high‑quality products and services. The company operates in Zaventem, offering a professional and structured working environment.

Job Description

As a Freelance Head of Customer Service your responsibilities are:

• Lead and manage the customer service team to achieve operational goals.
• Ensure timely and accurate order processing and delivery coordination .
• Develop and implement strategies to improve customer satisfaction.
• Collaborate with internal departments to streamline processes and enhance efficiency.
• Monitor and report on key performance indicators (KPIs) related to customer service.
• Handle escalated customer inquiries and provide effective solutions.
• Ensure compliance with company policies and industry standards.
• Identify opportunities for training and development within the team.

The Successful Applicant

A successful Freelance Head of Customer Service should have:

• Proven experience in Customer Service Management
• Strong people management skills (international team management)
• Experience in export environments with complex customs regulations
• English mandatory (international / English‑speaking team) - Spanish is a plus
• Structured, diplomatic profile able to manage sensitive situations

What's on Offer

Our customer offers you:

• A competitive daily rate
• An opportunity to work within a large organization in the industrial/manufacturing sector.
• A temporary contract with a focus on impactful and meaningful work.
• A professional workplace located in Zaventem.

If you are ready to take on this challenging and rewarding role as an IM Head of Customer Service, we encourage you to apply today