Quality Manager - Operations / Service Management - 12-Month Contract - Brussels, Myn

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Plaats

Brussels
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-06

Online to:

2026-05-05
EUR 20.00 HOUR

Quality Manager - Operations / Service Management - 12-Month Contract - Brussels

Myn
België
16 uren geleden

Quality Manager – Operations / Service Management - 12-month contract - Brussels One of our important clients is currently looking for a Quality Manager – Operations / Service Management for a 12-month contract in Brussels. Day rate is negotiable. Quality Manager – Operations / Service Management Location: Belgium (3 days onsite) Languages: English + Dutch or French Description As Quality Manager, you will drive continuous improvement of service quality, efficiency and productivity within Operations. You will work closely with business and operational teams to design, optimize and implement processes in line with ITIL best practices. Key Responsibilities Design and implement new services using ITIL processes Improve Service & Support processes (SLM, Service Catalog, Knowledge Management, CSI) Define and execute improvement plans Translate business needs into functional processes and specifications Work with ServiceNow teams to implement processes Maintain process documentation and support roadmap definition Coach BAU managers on process execution Monitor service quality and compliance Must Have 4+ years’ experience in service management, operations or process improvement Strong knowledge of ITIL / IT4IT Experience with Service Level Management, Service Catalog and Continual Improvement Fluent English (C1) + Dutch and/or French (B2) Bachelor level or equivalent experience Available for 3 days onsite per week If you are interested please send me your CV and I will contact you as soon as possible with further details.

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Quality Manager - Operations / Service Management - ...

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Datum gepubliceerd

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Quality Manager - Operations / Service Management - 12-Month Contract - Brussels

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