Quality Manager – Operations / Service Management - ...

• Design and implement new services using ITIL processes
• Improve Service & Support processes (SLM, Service Catalog, Knowledge Management, CSI)
• Define and execute improvement plans
• Translate business needs into functional processes and specifications
• Work with ServiceNow teams to implement processes
• Maintain process documentation and support roadmap definition
• Coach BAU managers on process execution
• Monitor service quality and compliance

Must Have

• 4+ years’ experience in service management, operations or process improvement
• Strong knowledge of ITIL / IT4IT
• Experience with Service Level Management, Service Catalog and Continual Improvement
• Fluent English (C1) + Dutch and/or French (B2)
• Bachelor level or equivalent experience
• Available for 3 days onsite per week

If you are interested please send me your CV and I will contact you as soon as possible with further details.