IAM Support Engineer

One of our global clients is looking for an experienced Level 2 IAM Support Engineer (User Access Focus) for a 12-month freelance contract (Extendable)

Key Responsibilities

• Provide Level 2 support for IAM and SailPoint IdentityIQ (IIQ) with a strong focus on user access management and operational governance
• Manage and resolve user access incidents, service requests, and provisioning issues within agreed SLAs
• Support Joiner, Mover, Leaver (JML) processes to ensure timely and accurate user access provisioning and deprovisioning
• Monitor and support access request workflows, approvals, and escalations
• Perform access modifications, entitlement updates, and role assignments in line with RBAC policies
• Support and coordinate user access certifications and periodic access reviews
• Investigate and resolve failed provisioning jobs, connector errors, and integration-related issues
• Perform root cause analysis on recurring access and provisioning issues and recommend improvements
• Maintain IAM operational documentation, runbooks, and standard operating procedures
• Collaborate with security, service desk, application owners, and infrastructure teams to ensure compliance and access governance alignment

Requirements

• 3+ years of hands-on experience supporting SailPoint IdentityIQ (IIQ) or similar IAM platforms
• Strong experience in IAM operations, user access management, and access governance
• Solid understanding of IAM concepts: RBAC, access lifecycle (JML), access reviews, and entitlement management
• Experience handling access-related incidents, service requests, and operational troubleshooting
• Experience working in large, complex enterprise environments
• Strong communication and stakeholder management skills

What's Offered

• 12-month freelance contract, highly extendable
• Opportunity to support global, enterprise-level IAM and user access governance operations
• Competitive daily rate based on experience