Strategic Portfolio Management

Do you have 3+ years of experience implementing ServiceNow Strategic Portfolio Management (SPM)? We are looking for a colleague to join our team in Brussels.

Job description:

• 3+ years of hands-on experience implementing ServiceNow Strategic Portfolio Management (SPM)
• Proven track record of implementing ServiceNow SPM with at least 2 different clients
• ServiceNow Certified Implementation Specialist - SPM (mandatory)
• Deep knowledge of ServiceNow SPM modules: Project management, Program management, Portfolio management, Scenario planning, Performance analytics, Demand management, Agile development, Resource management, Digital portfolio management
• Strong understanding of IT Service Management (ITSM) best practices
• Experience with ServiceNow CMDB and Common Services Data Model (CSDM)
• ServiceNow System Administrator certification
• Experience as an IT Product Owner or Application Owner
• Proven ability to create product roadmaps and lead Agile delivery
• Business and functional analysis experience, including requirements gathering and workshop facilitation
• Experience with system integrations and data mapping (e.g. SAP integration experience is beneficial)
• Experience working with offshore development teams is advantageous
• Experience in large government or corporate enterprise environments
• Strong technical understanding to collaborate effectively with developers
• Excellent stakeholder management and communication skills, with ability to explain technical concepts to non-IT audiences
• Ability to work independently, meet deadlines, and handle multiple priorities
• Languages: English (fluent), Dutch or French (fluent or advanced)

Job Description:

• Act as IT Product Owner for the ServiceNow SPM application
• Create and own the strategic roadmap for SPM implementation in collaboration with platform management, business stakeholders, architects, and process owners
• Lead tactical delivery of the roadmap using Agile methodologies
• Conduct business and functional analysis for ServiceNow Project, Program and Portfolio Management processes
• Facilitate workshops to capture user requirements and translate them into user stories
• Advise the organisation on improving SPM application effectiveness based on best practices and in-depth product knowledge
• Participate in effort estimations and perform feasibility assessments on requirements
• Map ServiceNow SPM processes and data models to third-party applications for integrations (e.g. SAP)
• Perform system and functional testing of ServiceNow components
• Support technical consultants with configuration and development guidance
• Support users during user acceptance testing (UAT) and roll-out activities
• Ensure UAT completion and obtain stakeholder sign-off
• Proactively identify opportunities to leverage ServiceNow features for improved Project, Program and Portfolio management
• Monitor ServiceNow product evolution and recommend improvements whilst staying aligned with out-of-the-box functionality
• Ensure continued delivery of enhanced SPM functionalities
• Collaborate closely with the Business Product Owner
• Create and maintain technical documentation
• Work with end users, technical staff, and management across all levels