Sales Support Officer

Functional Dependence

Business Project Manager

Subordinate Positions

Not applicable (N/A)

Definition of the job

As Sales Support Officer, you are the link between our customers, the Key Account Manager, and internal departments. You make sure everything runs smoothly — from order to delivery.

Activities

• Process orders in the ERP system and follow them up from A to Z;
• Support customers with quotes, product information, and follow-up;
• Be the main point of contact for your customers and anticipate their needs;
• Coordinate with planning, purchasing, R&D, and quality departments;
• Monitor budgets and invoices accurately;
• Prepare shipments and ensure everything is dispatched correctly and on time;
• Think commercially and help improve processes;
• Support reception and welcome visitors with a smile.

In short: you keep the commercial flow running — with precision and initiative.

Specific requirements for the work position

Qualifications and prerequisite:

• Bachelor’s degree in Business Management or equivalent through experience;
• Fluent communication in Dutch, French, and English;
• Strong skills in Excel, Word, Outlook; experience with ERP systems (LISA, Navision, SAP) is a plus.

Soft skills:

• Accurate, quick to understand, and enjoys variety;
• Commercial mindset, solution-oriented, and full of enthusiasm.