Supply Chain Logistics Manager

Logistics & Supply Chain Director (Retail)

Location: Brussels (regular travel across 8 countries)

Level: Director/Manager

Sector: Luxury/Premium Retail (retail experience mandatory)

Role Purpose

Own inventory performance, elevate store operations, and develop teams across a multi-country retail network. Partner with stores to forecast demand, manage stock levels, and steer operational KPIs. Lead a Supply Chain Coordinator and all demand-planning activities while collaborating closely with Retail, Merchandising, Finance, and regional (EMEA) teams.

Key Accountabilities

Inventory & Demand

• Build store-level demand forecasts; anticipate commercial opportunities and secure on-time fulfillment for critical orders and launches.
• Review stock coverage weekly; collaborate with regional Supply Chain to secure allocations and replenishment.
• Design cost-effective delivery schedules to ensure timely, sufficient replenishment while controlling cost-to-serve.
• Manage external delivery partners; track SLAs, drive continuous improvement.

Store Operations

• Track and improve store KPIs (stock discrepancy, order fulfillment, receiving lead time, shrink).
• Partner with Stock Controllers and store leadership to implement corrective action plans when targets are missed.
• Animate a community of Stock Controllers across the region; enable coaching and best-practice sharing.

Team Development

• Coach and lead a Supply Chain Coordinator; foster trust, accountability, and professionalism.
• Define structure, roles, ownership, and ways of working aligned to business priorities.
• Set goals (individual/team), establish growth plans, and run regular performance and development reviews.

Product Quality & Care

• Oversee shop-soiled/defective workflows and standards across stores; ensure teams are trained.
• Guide in-store care/repair processes and after-care client interactions to uphold product longevity and brand reputation.

Profile (Requirements)

• Retail supply chain experience (mandatory) in a comparable role; multi-country exposure strongly preferred.
• Bachelor’s degree required; Master’s preferred.
• Clear, energetic communicator; effective cross-functional collaborator (Retail, Merchandising, Finance, Regional).
• Advanced Excel and PowerPoint; fluent with ERP/WMS/TMS and BI dashboards.
• Strong business acumen and commercial mindset; takes initiative and drives results.
• Analytical and objective—able to represent the voice of the client through data and insights.
• Knowledge of luxury/premium product and retail operations is a plus.