Customer Services Consultant

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers' day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.

Essential talents and qualifications:

• A master's degree (or similar by experience) with a solid IT background.
• Good professional communication skills in English.
• A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
• A strong analytical mindset, and a desire to investigate in detail.
• A friendly and communicative attitude, happy to be a team player, and a good listener.
• Strong multi-tasking skills combined with a stress-resistant nature.
• The ability to work in a structured way and follow procedures in a dynamic and complex environment.

Bonus points if you have:

• Knowledge of an additional language, such as Dutch, French, or German.
• An interest or experience in supply chain or production planning.
• Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Soft skills

• Communication

• Teamwork

• Pragmatic

• Passionate

• Supportive

Hard skills

• Strong interest in IT

• Problem-solving

• Analytical skills

• SQL

Language skills

Required:

• English

A plus:

• French

• German

• Dutch

We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as a Customer Services Consultant grow into roles in software expertise, customer application expertise, or people management.