Process Expert

Key Responsibilities

• Define, maintain, and continuously improve IT processes in alignment with the Group process framework , ensuring consistency and standardization across teams (delivery management, organization, sourcing, risk & security management, etc.)
• Ensure compliance with internal IT Group rules and external regulatory requirements (National Bank of Belgium, EU regulations), proactively identifying gaps and improvement opportunities
• Actively coach and support teams and key partners , enabling them to steer, simplify, and optimize IT processes in an Agile environment
• Promote and strengthen Agile ways of working , continuous improvement, and IT excellence across the organization
• Support and contribute to process maturity assessments and continuous process evolution
• Produce and maintain clear, structured process documentation within the Agile referential
• Facilitate collaboration across multidisciplinary teams to ensure efficient, effective, and compliant IT processes
• Play a key role in driving organizational change by aligning IT governance with business objectives and sustainability goals

Required Experience & Skills

• Minimum 10+ years of relevant professional experience , with a strong background in IT
• Proven experience in IT delivery and/or IT production environments
• Strong analytical skills with the ability to structure complex topics and create clarity
• Demonstrated capability to facilitate and coach workshops involving multiple stakeholders
• Excellent written and verbal communication skills, with the ability to produce high-quality, well-structured documentation
• Experience working in multidisciplinary and Agile environments
• Solid understanding of IT governance, compliance, and regulatory requirements
• Experience with process improvement techniques (e.g. PDCA, value stream mapping) is a plus
• Familiarity with IT management frameworks is an advantage
• Experience in the banking sector is preferred
• Master’s degree or equivalent professional experience
• Optional certifications in Lean or IT frameworks
• Fluent in English (spoken and written); French and Dutch are optional
• Strong soft skills: leadership, independence, structured approach, attention to detail, accuracy, customer orientation, and goal-oriented mindset
• Comfortable working in a hybrid setup (50% on-site in Brussels / 50% remote)