Junior Technical Customer Experience Consultant, Orange Business Services

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Solliciteren

Plaats

Haren
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-05

Online to:

2026-05-04
EUR 20.00 HOUR

Junior Technical Customer Experience Consultant

ph3Junior Technical Customer Experience Consultant /h3 pCRM Database Management and Campaign /p pLanguages: FR + ENbr/Permanent /p h3The team, position mission: /h3 pAre you willing to kickstart your career at Orange Business Digital Services? You'll benefit from a customized onboarding and training journey in Customer Experience, designed to match your project assignments and learning goals. This flexible approach ensures you gain hands‑on experience and targeted support in areas like Customer Experience, Data, and Digital Transformation – you will learn soft and hard skills along with the concepts underlying the leading technologies on the market in these areas of expertise. You will get a solid foundation; by working on real‑world examples and you will be learning from industry experts alongside other young graduates. /p pAt Orange Business Digital Services, we distinguish ourselves by the quality of our projects, the efficiency of our agile approach and the satisfaction of our clients, by fostering innovation and knowledge sharing. We are all about exploring fresh and smart ideas, learning from our experiences and mistakes, and thinking outside the box to push industries' boundaries through the power of people. /p h3Check out some examples of our most successful projects: /h3 ul liCross‑European call‑center CRM for a world leader in retail. /li liCase management, marketing automation and reporting for a public transport operator. /li liFraud hunting for a federal public service. /li liCustomer Data Profiling and customer journey automation at the market leader in coffee pods. /li /ul h3What you'll do /h3 pAll the responsibilities we’ll trust you with /p h3Customer Database Management /h3 ul liManage the CRM Cluster database (Belgium, Luxembourg, Netherlands) /li liDaily work on Salesforce/SQL, including data updates, campaign creation, report creation, and lead injection /li liUse, maintain, and support SSIS for creating and maintaining data integrations /li liUpdate the Salesforce database manually and via the Dataloader tool /li /ul h3Preparation of xRM Campaigns Reporting /h3 ul liSegment new, complex Journeys using Automation Studio (SFMC) /li liImplement and monitor automation to DATALAKE /li liPrepare targeting for external companies such as EDM and re‑import results /li liExtract data from Salesforce using reports, the Dataloader, and Workbench /li liUse MS Office Access and Excel for specific BI requirements /li liParticipate in the implementation of new xRM tools adopted by BELUX and/or the Netherlands. /li /ul h3CRM Support Continuous Improvement /h3 ul liProvide second‑level maintenance for CRM‑related issues and create Jira requests for My Brand /li liProactively suggest areas for improvement and productivity gains /li liAct as SQL Server administrator (maintenance, usage, etc.) /li liSalesforce Marketing Cloud administration /li liParticipate in data quality improvement initiatives /li liUse Requirements in SFDC to manage the daily task list /li liCMDM master database data steward /li /ul h3What you'll bring /h3 pWhat matters most for this role /p ul libBachelor or master's degree /b in Computer Sciences, Business Engineering, Digital Marketing, Management Information Systems or a similar field. /li libActive Participation /b: Fully engage in all aspects of your training, including training sessions, self‑learning, coaching, shadowing opportunities, and hands‑on exercises. /li libLearning and development /b: Strong interest in technology, business transformation and innovation. Data‑minded or interest in (digital) marketing processes. Eagerness to learn new skills to be ready to be trained.br/Grasp the fundamental concepts during your training through practical application and theoretical study. /li libCollaboration /b: Work collaboratively with industry experts, trainers, and fellow young workers to solve challenges, share insights, and foster a culture participation and knowledge sharing. /li libContribution on projects /b: Contribute actively to the global use case, aimed at demonstrating your mastery of the learnings and methodologies at the end of your training. Solid communication and presentation skills applied to projects and client‑facing roles. /li libAgile approach /b: Embrace an agile mindset and methodology, adapting quickly to changing requirements. /li libLanguages /b: Fluency in French and full proficiency in English. /li /ul h3Nice to have /h3 pIt is not a requirement, but other preferred qualifications would be: /p ul liExperience in working with cloud‑based technologies is an asset. /li liExposure to CRM and Digital marketing tools and processes (Microsoft Dynamics, Adobe, Salesforce, web analytics, customer profiling, outbound/inbound marketing, website personalization) is an advantage. /li liInternship, personal projects, or a first experience in consulting, development or implementation projects is a plus. /li /ul h3Interests and soft skills we value /h3 pAgile, Expert, Together, and Authentic. You thrive on ambitious goals, collaborate openly, and make a meaningful impact with integrity. We value professionals who combine deep expertise with a passion for learning, innovation, and exceeding expectations. If you show initiative, accountability, and support your colleagues, you’ll flourish with us. Excellence comes from people who lead by example and pursue personal and professional growth. /p h3Why you should join us /h3 ul libCommunity of experts /b – as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge‑sharing sessions through our Data Meetups. /li liA place to bstrengthen both technical depth and professional skills /b (communication, ownership, stakeholder collaboration). /li liExposure to real‑world client contexts and business bchallenges where your work has visible impact /b. /li liReal opportunity to bgrow your autonomy /b, gain hands‑on experience, and build deep expertise in customer experience management. /li liWe may work with btomorrow’s technology /b, but at our core we are a bpeople‑oriented organization /b. We value bquality, feedback, continuous improvement /b, as much as bcollaboration, openness, inclusivity /b band well‑being at work. /b /li libHybrid way of working /b and bmodern collaborative /b office in Brussels /li libCompelling advantages /b including a yearly bonus scheme, a flexible mobility with possibility for a housing budget, representation and expense allowances… /li /ul h3Ready to build with us? /h3 h3Apply with your CV /h3 pand (if available) links to GitHub, portfolio, or examples of work that reflect your experience. /p h3More about Orange Business /h3 pCheck out our website for even more or connect with us on LinkedIn. /p /p #J-18808-Ljbffr

Solliciteren

Junior Technical Customer Experience Consultant

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Contract

Datum gepubliceerd

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Junior Technical Customer Experience Consultant

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