Customer Service Representative

As a Customer Service Representative, you will be part of a highly dedicated and professional team, which is responsible for delivering the highest quality of service to an internationally dedicated client base.

The main purpose of your role is being responsible for accepting and handling all valuable transport orders. This includes managing all necessary agreements and daily communication with both customers as the internal organisation.

The goal is to ensure successful transport execution, and fulfil our clients’ service requirements.

Customer Service Representative

Location: Zeebrugge, Belgium

Hours per week: 38

Key responsibilities

• The complete process of order acceptance, combined with administrative activities
• Act as an intermediary to our customers
• Ensure that all customer agreements are defined and applied
• Proactively solving problems that could lead to customer dissatisfaction
• Ensure that transport planners are aware of the orders taken
• Collaborate with the operational and sales teams

Your Profile

• Have a bit of work experience in a customer service role preferably in logistics
• Have strong communication skills and you are a real team player
• You are a precise worker
• Good knowledge of MS Office
• Have very good working knowledge of English and Dutch language

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.

• 13th-month salary
• 20 vacation days, 6 ADV days, 4 conventional days and 1 regional holiday
• Meal vouchers € 8 / working day
• Benefits @ work
• Employee wellbeing programme
• Friendly team, supportive and professional managers
• Home office work policy

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! We look forward to hearing from you!