Senior Technical Consultant

Are you looking for an IT role that allows you to grow as a professional and be part of an enthusiastic team consisting of PaaS specialists? Do you love to provide excellent customer service? Then our Senior Technical Consultant position in Mechelen would be the perfect job for you!

What will you do?

As our Senior Technical Consultant, you are responsible for solving challenges our customers face. This also requires you to build solutions with new technologies. You combine your passion for technology with a love for communication and collaboration, making you perfect for this customer-facing job. Delivering first-class customer service and IT is your number one priority in this role.

Scope of work

• Work closely with various colleagues and teams to design, prototype and implement web applications on the ServiceNow platform
• Generate ideas for improvements based on incoming calls and customer experiences
• Collaborate with other developers to help drive design, development and testing efforts
• Interpret calls and requirements and take ownership of key tasks
• Come up with clever, reusable solutions for new problems and drive continuous improvement
• Work with your team to handle most calls and requests for enhancements from our customers, in close collaboration with our specialists
• Maintain excellent working relationships with our customers

We ask

• A completed Bachelor’s or Master’s Degree in Computer Science or related field
• 3+ years’ experience working with the ServiceNow platform
• Experience with the latest front-end technologies like HTML5, CSS and responsive or adaptive design is desired but not required
• Good feeling for design, usability and cross-browser compatibility concerns
• Experience with JavaScript design patterns and coding best practices is desired but not required
• Fluent in English (Dutch or French is a plus)
• Good communication skills and focus on maintaining good customer relationships
• Delivering a first-class service and holding a friendly presence comes naturally to you
• Creative and able to work in an analytical manner in a problem-solving environment, with attention to detail
• Eager to learn new technical and soft skills
• Experience with Agile methodologies
• Able to work in a multi-cultural environment and with remote teams

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• ServiceNow Pre-Sales Accreditation in all product lines
• Agile Certification
• ITIL v3 Foundation

What’s in it for you

• Flexible hybrid work environment in our office in Mechelen or remote work options to suit your needs.
• Modern laptop and the necessary tech tools to support your success.
• Transportation, internet, and phone allowance to help you stay connected and mobile.
• Mobility budget with three flexible options: energy-efficient company car, sustainable transport and accommodation expenses, or a cash allowance.
• Comprehensive group insurance.
• Inclusive medical insurance that covers a wide range of health needs.
• Digital meal vouchers.
• Access to a comprehensive cafeteria plan, allowing you to tailor your benefits package to suit your personal needs, including health insurance, retirement savings, and a bike lease.
• A modern, flexible, and multicultural workplace at an innovative and global company that values diversity.
• Ambitious, supportive, and diverse colleagues from all over the world.
• A challenging position with plenty of opportunities for professional growth and development.
• A culture of fun and inclusivity in everything we do, where everyone is encouraged to bring their authentic self to work.

Our culture

At Plat4mation, we focus on channeling your passion to make a meaningful impact while ensuring that the journey is both rewarding and fun. We always go the extra mile to deliver on what we promise!

We are proud to be a diverse and inclusive company where everyone is encouraged to be their authentic selves. We welcome people from all backgrounds and believe that our differences make us stronger and more innovative. Our team brings a wealth of perspectives and experiences, driving creativity and helping us to solve challenges in unique ways.

To keep this spirit alive, we host a variety of Fun4U activities throughout the year, including global hackathons, social gatherings, and inspiring lunch sessions that foster creativity and collaboration (check out our Instagram page!). Having fun together strengthens our bonds and fuels our collective success.

Your growth is our top priority at Plat4mation. We are dedicated to providing you with the space and support you need to thrive, both personally and professionally. We understand that continuous learning and development are key to our success as a company. That’s why we offer on-the-job coaching and opportunities to explore and enhance your interpersonal skills, helping you to achieve your ambitions and contribute to our goals.

About Plat4mation

Plat4mation is a global ServiceNow Elite partner that makes work flow by maximizing the value of digital transformation and technology. By offering a comprehensive suite of advisory, implementation, and managed services solutions, the company helps its customers across the entire value chain.

Plat4mation has successfully enabled organizations across various industries to optimize operations and enhance productivity by leveraging its in-depth expertise across all ServiceNow workflows. It has earned several awards, including Global & EMEA ServiceNow Partner Awards.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation now has 500+ employees and 10 offices worldwide. Learn more at plat4mation.com.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.be@plat4mation.com or apply directly by filling out the form below.