Solution engineer

Get to know us

Hi there We are 
Paperbox
Paperbox is a market leader in delivering AI Agents for claims & policy admin, serving insurers and brokers.

Do you know the feeling of having to wait forever for your insurer to answer your email? That is what we are solving

Insurance historically is a manual labor-intensive, admin-heavy industry. A lot of manual work goes into reading incoming requests, processing emails and attachments from central mailboxes, forwarding to colleagues, scheduling and prioritizing tasks and archiving information into insurance back-office systems. Our AI Agent Clara reduces friction and brings structure to the biggest bottleneck of insurance operations: the Mailroom.

We believe technology should improve the way people interact, working towards a future where nobody is put on hold.

Role

We are looking for a motivated 
Solutions Engineer
 to join our growing Product & Customer team. You'll be the bridge between our customers and our technology — helping insurers and brokers get the most out of our product.

On any given day, you could be:

• Guiding a new client through the onboarding and configuration of their Paperbox environment
• Translating customer workflows into clear technical specifications for our Product & Engineering teams
• Supporting sales with technical insights, demos, and proof-of-concepts
• Proactively monitoring client environments and resolving issues before they become problems

This role is perfect if you enjoy combining 
technical problem-solving with customer interaction
 and want to have a direct impact on how insurance companies work with AI.

The right time and place

The last few years we have been bootstrapping and building the foundations of our GTM machine. With over 50 customers in insurance, we have nailed down our ICP and value proposition. We are looking for someone to put oil on that fire and help us scale

Your responsibilities

Customer Success & Onboarding

• Support our customer success team in onboarding new clients on our platform
• Set up, configure and maintain customer environments to ensure optimal performance
• Guide clients through technical implementation processes and best practices
• Monitor customer environment health and proactively address potential issues

Technical Bridge & Translation

• Capture and translate customer requirements into clear technical specifications for our product team
• Collaborate with product to prioritize customer-driven features on our roadmap
• Act as the technical voice of our customers in product discussions

Pre-Sales & Technical Support

• Provide technical expertise during sales demonstrations and customer presentations
• Develop proof-of-concepts and technical proposals for prospects
• Support the sales tam with solution architectures

Cross-functional Collaboration

• You'll work closely with customer success to identify expansion opportunities in our current customers
• Partner with the engineering team to escalate and resolve issues
• You'll maintain strong relationships with key customer technical contacts

You are a great fit if you have

Technical Foundation

• You are curious for technology and are willing to learn about software implementations and system integrations
• You are interested in AI and how it can be applied in business
• A degree in engineering, computer science or related fields is a nice to have - but equivalent self-taught skills or a strong learning attitude work too

Customer-Centric Mindset

• Strong communication skills — able to explain technical ideas in simple terms
• Problem-solving mindset and a service-oriented attitude
• Previous experience in client-facing technical roles is welcom, but not required

Perks and benefits

At Paperbox we strongly believe in a diverse and healthy work environment. That's why we spend a lot of time on providing the perks and benefits that will help you thrive as a person. We offer:

• A flexible office culture, combining our amazing office space at Wintercircus with the freedom to work where you perform best
• Competitive salary
• All the tools you need for success
• Flexible vacation policy
• Transparent and digital healthcare insurance by Alan for you and your family
• Learning & Training opportunities with flexible training policy

If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career. We see this role as the catalyst to help build the future of insurance automation.

Ready to shape the future with us? Let's talk