Service Delivery Manager

Join a thriving environment where your expertise will drive impactful projects in the dynamic
telecom industry
. Our client is in search of a dedicated professional eager to ensure top-notch service delivery in mobile access projects.

As the ideal candidate, you are an experienced
Service Delivery Manager
with a knack for end-to-end project management and a deep understanding of indoor mobile access solutions. If you have a passion for coordinating complex projects that meet diverse customer needs, this role is tailored for you.

• You manage indoor service delivery projects from planning to execution and monitoring.
• You act as the primary point of contact for partners and vendors; overseeing contract and vendor management.
• You ensure compliance with SLAs, KPIs, and quality standards.
• You handle financial forecasting, purchase orders, and invoice follow-up.
• You collaborate with internal teams (engineering, operations, sales) and external partners to meet customer needs.
• You identify and implement process improvements for efficiency and cost optimization.
• You mitigate technical and operational challenges during project rollout.

What are we looking for?

• You hold a
  Bachelor's degree in Telecommunications, Electronics, or a related field
  .
• You have a minimum of
  5 years of experience
  in the telecom industry, focused on indoor service delivery or other mobile network projects and operations.
• You possess solid knowledge of
  mobile telecom technologies (4G/5G)
  , infrastructure, RF design, and equipment for indoor coverage.
• You demonstrate proven project management skills for end-to-end delivery.
• You are customer-focused, analytical, and possess strong problem-solving abilities.
• You have strong vendor and stakeholder management capabilities.
• You exhibit
  financial acumen for budget control and forecasting
  .
• You have excellent communication, negotiation, and problem-solving skills.
• You are able to work independently and proactively in a complex environment.
• You are proficient in
  English
  and have a good command of
  Dutch
  as a plus.