Support Engineer (Remote), Planet Pharma

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Solliciteren

Plaats

Ghent
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-03-04

Online to:

2026-05-03
EUR 20.00 HOUR

Support Engineer (Remote)

Planet Pharma
België
8 uren geleden

About the Role We are looking for a hands-on Onsite Digital Technology Support Engineer to deliver a premium, personalized IT experience across a multi-building campus in Ghent. You will take ownership of onsite end-user support, collaboration and meeting room technology and new user onboarding, while acting as a key escalation point for more complex technical issues. Technology plays a critical role in enabling collaboration, productivity and growth across the business. The company offers an international working environment with a strong focus on quality, continuous improvement, and employee experience. Provide high-quality, personalized onsite IT support with a strong customer-service mindset Diagnose and resolve hardware and software issues across Windows, macOS, and iOS environments Act as an escalation point for complex issues from the global service desk or remote teams Support and maintain collaboration and meeting room technology (Microsoft Teams Rooms, Zoom Rooms, Neat hardware) Provide live support for important meetings, town halls and onsite events Perform onsite technical tasks such as network patching and wireless access point installation/replacement Log, prioritize, and resolve incidents and requests using the IT service management system Coordinate with internal teams and escort third-party technicians during onsite interventions 5+ years of experience in an onsite IT support, desktop support or workplace technology role ~ Strong hands-on experience supporting Windows, macOS and iOS devices ~ Solid knowledge of Microsoft 365, Microsoft Teams and Zoom ~ Experience supporting meeting rooms, A/V or collaboration technology ~ Ability to work independently onsite while collaborating with global teams ~ Professional proficiency in English; Dutch and/or French is an advantage

Solliciteren

Support Engineer (Remote)

Plaats

Contract

Datum gepubliceerd

Online to:

Support Engineer (Remote)

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