Technical Support Team Member

Our Client, an award winning UK digital media agency has an exciting opportunity for a

Technical Support Team Member (Euro 30,000 – Euro 35,000 + benefits) to join their friendly and expanding team in the Beveren-Kruibeke-Zwijndrecht area, Belgium.

Do you have a passion for digital technology, knowledge of PC hardware configuration and management of Windows (from XP through to 7 minimum)?

The ideal candidate will have an eye for detail and a thorough, quality centered approach. A friendly manner with good written and oral communication skills is a necessity to work in this environment.

This role would ideally be suited to somebody with helpdesk experience and the opportunity to step into an IT-related career.

Your day-to-day responsibilities include:

• Taking direct calls from clients in Dutch, French and English
• Pro-actively troubleshooting issues
• Resolving problems and identifying root causes, all within a ticket management framework.

You should understand the facility of a remote support desk and will be provided with training on the specific hardware, configurations, processes and techniques