About the role
The Program Manager is responsible for the realization of the strategic goals for implementation of the MECOMS product in the market segment.
Responsibilities
Draws up and manages the business plan for the market segment in order to ensure that strategic goals are achieved
Supports the bid process regarding planning, effort estimates and project approach
Organises follow up and continuous improvement of operational processes
Installs practices to ensure "within budget, scope, planning" delivery of projects, manages customer expectation and supports the customer in his change management
Builds a close team of highly qualified employees and stimulates collaboration between team members in order to achieve the best results
Manages the different aspects of the profit/loss of the projects within the market segment
Acts as a people manager and coach for his team members
Represents the company at customers to build and maintain sustainable relationships
Maintains a good relationship with different stakeholders within the company (other departments) and outside the company (prospects, customers, partners)
Required skills
Strong leadership skills (coaching, delegating & motivating, show confidence, build up trust...)
Good understanding of the utilities market
Strong program management skills: good understanding of the MECOMS solution and implementation practices as well as good understanding of the implementation impact with the customer and overseeing organisational changes at the customer caused by software implementation projects and supporting the customer in this process
Fluent in building relations with different levels within a company
Strong communication skills
Ability to influence, negotiate and build consensus